IT Support Engineer


£22000.00 - £26000.00



Job Type





IT Works Mitec are supporting an exciting client based in near Durham who are working specifically with Epicor 9...the company will be completing the upgrade to Epicor 10.2 later this year. The company require an IT Support Engineer who would welcome the opportunity to also support users with some Epicor related challenges too.

The IT Support Engineer will report directly to the Operations Manager and will be instrumental in handling 1st and 2nd line calls and escalating all 3rd line support calls to the external support team.

The day to day responsibilities include:

  • Day to day support for users & system upkeep
  • Advice, guidance and assistance to all users
  • Skill and training programs to improve IT knowledge throughout the business
  • Ad Hoc IT Project work, independent and collaborative
  • Server administration & 24/7 Monitoring
  • Office 365 Administration and Development
  • Managing IT risk including security and resilience
  • Working to retire ineffective hardware and software and streamline business processes
  • Supporting the operational advancement of the business through technology adoption
  • Providing input to business strategy and growth planning

To be considered for the position, you will need to have experience of:

  • Microsoft Windows Operating Systems
  • Microsoft Windows Server
  • Anti-Virus and Anti-Spam
  • Microsoft SQL
  • ECI/Epicor Integration Support
  • Epicor expertise would be an advantage
  • Ideally have an IT or Computer Science degree
  • Working in an IT support function previously would be a distinct advantage

Please send your CV for immediate consideration. You can apply via the link on this page or alternatively send your CV directly to:

IT Works Resource Group operates as an employment agency and an employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.

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