Support Analyst


£30000.00 - £35000.00



Job Type






Support Analyst - South East- £30-35K - Negotiable, DOE


A fantastic opportunity has arisen to join one of the UK's most respected companies as a Support Analyst. You will be joining a fast-paced environment, with the possibility of progressing alongside the growth of the company. You will become a valued member of the team, becoming a specialist in your department before you know it.

At IT Works Mitec, we are committed to providing a fast and efficient service for candidates and clients alike. For us, it is extremely important to make sure every placement we make is right the first time.

The Role

In this role, you will be responsible for recording incoming calls and queries, reporting all information from start to end. You will be using the internal system to log support requests from your customer base. When a larger more complex issue is reported, you will be escalating these to other departments. You will be building a close relationship to your colleagues, as together as a team you will be resolving issues.

Essential Skills

You must have experience working with ERP Systems;
You must have a background working with accounts or stock management;
You must have the ability to use Microsoft Office programs;
You must have excellent communication skills, building relationships with clients;
You must be able to take accountability for your work.

Desired Skills

You will have a "can do" attitude and the understanding that customers come first;
You will have the ambition to progress your career within the company;
You will have a passion for business, computers and technology.


This is the chance to really develop and build on your skill-set. You will be joining a company who invests time and effort in their employees, doing all they can to make you the best you can be. You will be put into challenging situations, testing your ability all the time. With these challenges, there will be rewards. My client is looking for someone who is determined, motivated but most of all ambitious. This is a great opportunity and should not be missed, as you will confidently continue to develop your career path.

To receive priority consideration, please send your CV as soon as possible. You can apply via the link on this page or alternatively send your CV directly to:

IT Works Resource Group operates as an employment agency and an employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.

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