IT Analyst

Salary

£0.00 - £0.00

Location

Fife

Job Type

Contract

Market

Epicor

Description

IT Analyst

Role

  • Day to day operational support covering the company's hardware, software and network requirements.
  • Application support and data extraction.
  • Planning and implementation of hardware, network, system software and application system upgrades.
  • Based in Fife but occasional travel within the UK and ROI will be required.


Responsibilities

  • Providing second level support to the 1st line team.
  • Designing and implementing infrastructure (servers, switches, routers…) WAN and LAN.
  • Support for the mission critical business applications, ERP (Epicor), reporting (Excel, SQL, Crystal), CRM (Maximiser) and WMS (IRMS).
  • Work with 3rd parties carrying out technical implementations and reviews.
  • Testing of software products (new software and upgrades) before general release.
  • Support business Intelligence initiatives using SQL 2008 or later (SSRS, SSAS & SSIS).
  • Implement and monitor security (anti-virus, firewall, ACL…)
  • Support business initiatives with software/hardware solutions
  • Simplify and streamline existing business processes (continuous improvement)
  • Ensuring the health and safety of yourself and others in your work environment
  • Any other tasks as required by management



Accountabilities

  • Log and update all calls to the Service Desk through "Spiceworks"
  • Ensuring Service Level Agreements (SLAs) are adhered to.
  • Monitoring the performance and capacity of the IT infrastructure regularly and reporting to IT Management.
  • Attending any training identified for growth and development
  • Reporting any accidents, incidents or unsafe acts that have an effect on the health and safety of yourself or others in your work environment



Person Specification:

  • At least 4 years experience in a general IT role in a manufacturing environment
  • Relevant Degree or equivalent level qualification
  • High level of understanding of Enterprise Resource Planning (ERP)/Business Administration applications and experience of implementing such systems
  • At least 4 years SQL experience with some training or qualifications
  • Working knowledge of CRM and Warehouse Management systems
  • Excellent knowledge of Microsoft Applications
  • Strategically minded and can demonstrate this through previous experience
  • Desktop, Server & Network knowledge and experience
  • Excellent troubleshooting and implementation skills
  • Analytically minded
  • Customer focused
  • Conscientious, sees through to completion
  • Knowledge of Epicor ERP is advantageous

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