Quality, Systems and Compliance Officer

Salary

£200 - £250

Location

Somerset

Job Type

Contract

Market

Description

An exciting opportunity has arisen to work as part Revenues & Benefit Service team within the Finance & Customer Services division.

You will be responsible for the development and testing of IT applications, undertaking quality assurance checks, collating information for Freedom of Information requests and acting as a point of contact for the DWP Fraud team in line with best practice and the principles of Data Protection.

The main duties of the role include:

  • Assist the deputy system support manager with the development of IT applications including testing of new releases, upgrades, year end, new software and the set up of documentation to improve service delivery
  • Monitor performance, undertake quality assurance checks, making recommendations and reporting findings
  • Assist in any internal or external review of the service.
  • Assist with collating statistical information for the deputy system support manager
  • Provide information to the deputy system support manager on the effectiveness of the service.
  • Provide information to the deputy system support manager for the return of FOIs
  • Play an integral role in ensuring compliance with all relevant service level agreements and other performance targets to ensure high standards of customer care.
  • Act as point of contact for DWP Fraud Team and co-ordinating responses, providing statements and documentation in line with agreed timescales
  • Maintain close liaison with officers of the Division and other departments

You will also be required to attend meetings as appropriate and occasionally on behalf of the senior management team. They will assist the deputy system support manager with the development and implementation of service improvement plans and improvement projects.

Working with the Assistant System support manager with the development of IT applications including testing of new releases, new software and the set up of documentation to improve service delivery.

In conjunction with other senior officers the post holder will assist in the provision of a high quality revenues and benefit service, collating statistical information for senior management, advising on the effectiveness of the service and developing good practice through liaison with other Local Authorities, other public bodies and relevent private sector providers.

You will keep up to date with legislative changes, case law, best practice disseminating this information to the service as a whole.

This is a contract role offered on a 6-month basis.

I must make you aware this position sits within IR35.

Please send your CV for immediate consideration. You can apply via the link on this page or alternatively send your CV directly to: scott.taylor-mccormick@itworksmitec.co.uk

IT Works Resource Group operates as an employment agency and an employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.

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